Innovations at Livit

Based on market developments, the effects of megatrends and concrete customer needs, we keep our finger on the pulse thanks to viable innovations. The core of every innovation is the sustainable benefit and added value for you.

Take a look at the innovations we have successfully realised in recent years. 

Rollout of the Digital Laundry Room

After a pilot phase of more than a year, Livit is now rolling out the Digital Laundry Room project. 

The Digital Laundry Room Rollout of the Digital Laundry Room After a pilot phase of more than a year, Livit is now rolling out the Digital Laundry Room project. 
myLivit tenant portal

The prizewinning tenant portal app – fully digital from A to Z. 

myLivit tenant portal myLivit tenant portal The prizewinning tenant portal app – fully digital from A to Z. 
Apartment inspection report (DAP)

The apartment inspection report will be replaced by a digital web-based apartment inspection report.

Apartment inspection report (DAP) Apartment inspection report (DAP) The apartment inspection report will be replaced by a digital web-based apartment inspection report.
Leadership programme

Employees in leadership roles are equipped with modern leadership skills.

Leadership programme Leadership programme Employees in leadership roles are equipped with modern leadership skills.
Strategic HR planning

Rolling HR planning to relieve property managers.

Strategic HR planning Strategic HR planning Rolling HR planning to relieve property managers.
Qualified e-signature

Livit is introducing qualified electronic signatures to eliminate media breaks

Qualified e-signature Qualified e-signature Livit is introducing qualified electronic signatures to eliminate media breaks
Special tenant management

If total renovation can only be carried out in an unrented condition, Livit offers personal assistance.

Special tenant management Special tenant management If total renovation can only be carried out in an unrented condition, Livit offers personal assistance.
HCI online rent advertisements

Livit’s own portal with all properties for rent 

HCI online rent advertisements HCI online rent advertisements Livit’s own portal with all properties for rent 
Demand score

A digital marketing aid that ensures the right measures are taken at the right time. 

Demand score Demand score A digital marketing aid that ensures the right measures are taken at the right time. 
Implementation and data management

A dedicated implementation team ensures accurate, complete and clearly structured documents. 

Implementation and data management Implementation and data management A dedicated implementation team ensures accurate, complete and clearly structured documents.  Since April 2020, Livit implementations have been coordinated centrally by an ‘implementation and data management team’. Central recording by the implementation team guarantees a consistently high standard of data quality for all properties. The team defines a practical structure for record keeping, files the contract data in the system and remedies missing or inadequate data. A tool developed by Livit assists in accurate record keeping and simplifies the process considerably. Once all important contract and documents are gathered, they are sorted, cleaned up and digitalised by employees. The complete documents are then passed on to the property managers. Livit consults closely with the previous agents throughout the entire process to ensure a flawless transition.  Benefits for you Property owners can rely on files being kept accurately, complete and clearly, as the complex implementation stage is performed by dedicated specialists.
E-learning modules

Rigorous implementation and monitoring of compliance e-learning modules

E-LearningsE-learning modules E-learning modules Rigorous implementation and monitoring of compliance e-learning modules
Special tenant management

Dedicated job profile, role to be filled by a specialist with the appropriate level of social skills.

Special tenant management Special tenant management Dedicated job profile, role to be filled by a specialist with the appropriate level of social skills.
e-Mobility

Custom solutions for tenants for electric car parking with charging points.

e-Mobility e-Mobility Custom solutions for tenants for electric car parking with charging points.
Hot water challenge

As part of a competition, tenants were encouraged to reduce their hot water consumption (collaboration with Swiss Life and ETH)

Hot water challenge Hot water challenge As part of a competition, tenants were encouraged to reduce their hot water consumption (collaboration with Swiss Life and ETH)
GRESB tenant survey

GRESB is an internationally recognised sustainability label and one of its requirements is conducting a tenant survey.

GRESB tenant survey GRESB tenant survey GRESB is an internationally recognised sustainability label and one of its requirements is conducting a tenant survey.
Workplace of the future

Livit views it as a matter of priority that employees feel at home in the office and have a modern workplace – with meeting zones, a coffee point and a bright, welcoming eating area, the Liviteria. 

Workplace of the future Workplace of the future Livit views it as a matter of priority that employees feel at home in the office and have a modern workplace – with meeting zones, a coffee point and a bright, welcoming eating area, the Liviteria.  Livit views it as a matter of priority that employees feel at home in the office and have a modern workplace – with meeting zones, a coffee point and a bright, welcoming eating area, the Liviteria. 
Customer Service

The structuring and pooling of tenant communications enables swift processing of enquiries and optimises availability. 

Customer Services Customer Service The structuring and pooling of tenant communications enables swift processing of enquiries and optimises availability. 
Rent Calibrator

Precise rent estimation taking into account the layout features of the apartment (view, light, etc.). More added value: filing of all digital floor plans in a standardised layout.

Rent Calibrator Rent Calibrator Precise rent estimation taking into account the layout features of the apartment (view, light, etc.). More added value: filing of all digital floor plans in a standardised layout.
Digital rental process

The digitalisation of the rental process has reduced the timeframe from four weeks to one week

Digital rental process Digital rental process The digitalisation of the rental process has reduced the timeframe from four weeks to one week
Reaction management

Rapid processing of tenant feedback via various online channels is assured.

Reaction management Reaction management Rapid processing of tenant feedback via various online channels is assured.
Building analysis

Introduction of a building condition and potential analysis by specialist building management employees.

Building analysis Building analysis Introduction of a building condition and potential analysis by specialist building management employees.
E-newsletter for incoming tenants

Information, checklists and offers for incoming tenants (two weeks after the lease agreement has been signed)

E-newsletter for incoming tenants E-newsletter for incoming tenants Information, checklists and offers for incoming tenants (two weeks after the lease agreement has been signed)
Change Management

Launch and set-up of HR support during change processes.

Change Management Change Management Launch and set-up of HR support during change processes.
Package box plus

Packages are left protected by passcode and the tenant informed by SMS.

Package box plus Package box plus Packages are left protected by passcode and the tenant informed by SMS.
Debt collection

Livit is introducing new software for all property management debt collection cases. 

Debt collection Debt collection Livit is introducing new software for all property management debt collection cases. 
Data Analytics - Power BI

Dashboards such as vacancy reporting, advert check, ancillary costs process and property analysis assist property managers in their daily work and form the basis for consistently high quality. 

Data Analytics - Power BI Data Analytics - Power BI Dashboards such as vacancy reporting, advert check, ancillary costs process and property analysis assist property managers in their daily work and form the basis for consistently high quality. 
Jour-fixe journal

The operational property management business is managed and controlled on the basis of key reporting figures

Jour-fixe journal Jour-fixe journal The operational property management business is managed and controlled on the basis of key reporting figures
Skype 4 Business

Livit is replacing its analogue telephone system with a digital managed communication and collaboration platform.

Skype 4 Business Skype 4 Business Livit is replacing its analogue telephone system with a digital managed communication and collaboration platform.
360° apartment tour

Virtual 360° apartment tours embedded in online adverts for living. Replacement of Livit Development  by a Matterport product with a technical connection to REM and automated order and delivery process.

360° apartment tour 360° apartment tour Virtual 360° apartment tours embedded in online adverts for living. Replacement of Livit Development  by a Matterport product with a technical connection to REM and automated order and delivery process.
Financial accounting creditor process

Digitalisation of creditor processes and supplier invoices. 

Financial accounting creditor process Financial accounting creditor process Digitalisation of creditor processes and supplier invoices. 
Tenant welcome package

Welcome gift for incoming apartment tenants with vouchers from cooperation partners

Tenant welcome package Tenant welcome package Welcome gift for incoming apartment tenants with vouchers from cooperation partners
Employee development e-learning area

Livit-specific e-learning seminars and handbooks, e.g. usage aids for IT tools and onboarding for new employees.

Employee development e-learning area Employee development e-learning area Livit-specific e-learning seminars and handbooks, e.g. usage aids for IT tools and onboarding for new employees.
Paperless office

Thanks to the ongoing digitalisation of processes, Livit has been working largely paperless since 2017.

Paperless office Paperless office Thanks to the ongoing digitalisation of processes, Livit has been working largely paperless since 2017.
Direct Customer Feedback (DCF)

Gauging tenant satisfaction after moving out of an apartment

Direct Customer Feedback (DCF) Direct Customer Feedback (DCF) Gauging tenant satisfaction after moving out of an apartment
Online marketing campaigns

E-newsletters, social media campaigns, SEA/SEO and microsites aid communication with property owners and tenants 

Online marketing campaigns Online marketing campaigns E-newsletters, social media campaigns, SEA/SEO and microsites aid communication with property owners and tenants 
Document management system

Property and tenant documents are being digitalised, as is incoming mail, in collaboration with a scan centre.  

Document management system Document management system Property and tenant documents are being digitalised, as is incoming mail, in collaboration with a scan centre.  
Bankruptcy radar

Link-up of the legal entity address database to REM to track cases of bankruptcy.

Bankruptcy radar Bankruptcy radar Link-up of the legal entity address database to REM to track cases of bankruptcy.
Construction project radar

Published planning applications are linked with the Livit property database. This enables easy tracking and provides owners with the opportunity to raise objections.

Construction project radar Construction project radar Published planning applications are linked with the Livit property database. This enables easy tracking and provides owners with the opportunity to raise objections.
Executive Talent Programme

Programme to facilitate personal and professional development for key persons and their involvement in the future of Livit.

Executive Talent Programme Executive Talent Programme Programme to facilitate personal and professional development for key persons and their involvement in the future of Livit.
ISAE

Internal control system for services in property management and IT by an external auditor

ISAE ISAE Internal control system for services in property management and IT by an external auditor
LIRIS reporting

The online reporting platform contains a variety of daily reports that provide an overview of operational property management, key account management and property accounting.

LIRIS reporting LIRIS reporting The online reporting platform contains a variety of daily reports that provide an overview of operational property management, key account management and property accounting.
Apartment inspection report (WAP)

The sector’s first digital apartment inspection report. Inspections will now be carried out on a tablet and the handover report transmitted digitally.

Apartment inspection report (WAP) Apartment inspection report (WAP) The sector’s first digital apartment inspection report. Inspections will now be carried out on a tablet and the handover report transmitted digitally.
Rental campaign

Adding an emotive catchphrase appropriate to the property to the ‘To rent...’ slogan 

Rental campaign Rental campaign Adding an emotive catchphrase appropriate to the property to the ‘To rent...’ slogan 
Property accounting creditor processes

Digitalisation of our creditor processes with a view to making the entire workflow paperless. Livit has a pioneering role in the REM community and is implementing the first digital solution in the sector.

Property accounting creditor processes Property accounting creditor processes Digitalisation of our creditor processes with a view to making the entire workflow paperless. Livit has a pioneering role in the REM community and is implementing the first digital solution in the sector.
Standby team

Launch of a standby team to relieve property managers (holidays, extended absences due to illness, etc.).

Standby team Standby team Launch of a standby team to relieve property managers (holidays, extended absences due to illness, etc.).
Livit processes

Livit is defining an ultra-modern process landscape with accurately defined service processes that regulate workflows step-by-step according to best practice, thereby guaranteeing consistent quality. 

Livit processes Livit processes Livit is defining an ultra-modern process landscape with accurately defined service processes that regulate workflows step-by-step according to best practice, thereby guaranteeing consistent quality. 
Special tenant management

Special assistance for tenants if renovations cannot be implemented while they are living there.

Special tenant management Special tenant management Special assistance for tenants if renovations cannot be implemented while they are living there.
Livit Academy

Foundation of a centre of excellence for developing the knowledge and expertise of Livit employees.

Livit Academy Livit Academy Foundation of a centre of excellence for developing the knowledge and expertise of Livit employees.
Special rental

Minimisation of vacancies in properties that are difficult to rent. Marketing concept, market analyses, tenant structures, conception and coordination between interfaces, viewings, contract signings, etc. 

Special rental Special rental Minimisation of vacancies in properties that are difficult to rent. Marketing concept, market analyses, tenant structures, conception and coordination between interfaces, viewings, contract signings, etc. 
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