Frequently asked questions

If a property is still occupied, the viewings will be arranged with the previous tenants, which means it may also be possible to arrange them for weekends. However, if a property is empty, we are only able to offer viewings on weekdays.

After you moved in, we will have emailed you the property handover checklist. The items on the checklist are intended as guidance for reporting any defects. If you identify any other defects in the property, please report them to us within 14 days by directly responding to this email.

Emergencies are damage caused by natural events, damage to the interior or exterior of a building that could be dangerous, criminal activities, damage to pipes that involves leaks and interruptions to your electricity, gas, water and heating supply. In these cases, you can contact us outside office hours and at the weekend using the emergency hotline number displayed in the entrance area.

Thanks to the fact that we digitally screen applications, it generally takes less than a working week for us to issue a notice of acceptance or rejection. However, please note that this process can also take longer on occasion.

As a tenant, you must always notify us of any additional people moving into your property. If you are intending to set up a house share, you should let us know the number of additional people you are planning to share with (if known) when you are applying for the property. If a single person moves in with you during your tenancy, please notify the relevant property manager immediately.

There is no general rule about the frequency at which walls need to be painted. Please get in touch with the relevant property manager for more information. They will be happy to provide information about the rules for painting walls depending on initial state, wear and any different colours they may have been painted.

We recommend getting a parking permit for public parking spaces. However, depending on the region, it may also be possible to apply for parking permits and for parking spaces to be blocked on your moving-in day at your local authority or cantonal police station. By the way: most removals companies will take care of arranging parking spaces or getting parking permits for areas where parking is not normally allowed.

We do not currently offer waiting lists, however we would be happy for you to regularly check the properties we have available and hope you’ll find your dream property very soon.

To apply for a property with us, we will simply ask you to complete an online application form. Completing this form normally does not require uploading any additional documents. However, if you are moving from another country to Switzerland, we will need a copy of your residence permit or, if you don’t have one yet, a copy of your passport.

Thanks to our digital re-letting process, there is no longer any need to provide a debt enforcement register extract because we automatically perform a credit check when we receive an application for a property. We will only ask you to provide a debt enforcement register extract if the credit check fails. Since we need the extract to be current, it should be no older than two to three months.