Frequently asked questions

If a property is still occupied, the viewings will be arranged with the previous tenants, which means it may also be possible to arrange them for weekends. However, if a property is empty, we are only able to offer viewings on weekdays.

The deposit will only be repaid once all of the costs incurred during the tenancy have been paid in full.

The repayment will only be delayed if there are still questions about certain costs or if they have not yet been paid. These costs usually apply to repairs for damage identified when the property is handed back or to an open ancillary cost bill.

The deposit is normally a maximum of three months’ rent. A deposit gives the landlord security in case a tenant doesn't pay their rent, ancillary costs or cause damage to the rental property.

Any costs for repairing damage or replacing parts are recorded in the property handover checklist and may be deducted from the deposit. Other reasons could be outstanding rent payments or additional ancillary costs that have not yet been paid.

Thanks to the fact that we digitally screen applications, it generally takes less than a working week for us to issue a notice of acceptance or rejection. However, please note that this process can also take longer on occasion.

As a tenant, you must always notify us of any additional people moving into your property. If you are intending to set up a house share, you should let us know the number of additional people you are planning to share with (if known) when you are applying for the property. If a single person moves in with you during your tenancy, please notify the relevant property manager immediately.

There is no general rule about the frequency at which walls need to be painted. Please get in touch with the relevant property manager for more information. They will be happy to provide information about the rules for painting walls depending on initial state, wear and any different colours they may have been painted.

We recommend getting a parking permit for public parking spaces. However, depending on the region, it may also be possible to apply for parking permits and for parking spaces to be blocked on your moving-in day at your local authority or cantonal police station. By the way: most removals companies will take care of arranging parking spaces or getting parking permits for areas where parking is not normally allowed.

We do not currently offer waiting lists, however we would be happy for you to regularly check the properties we have available and hope you’ll find your dream property very soon.

To apply for a property with us, we will simply ask you to complete an online application form. Completing this form normally does not require uploading any additional documents. However, if you are moving from another country to Switzerland, we will need a copy of your residence permit or, if you don’t have one yet, a copy of your passport.