Frequently asked questions

Please notify us of any damage caused by damp immediately using the contact form or by emailing service@livit.ch and include your address.

Please contact us with your request for a new laundry card using the contact form or by emailing service@livit.ch and include the address of your property.

Please notify us using the contact form or by emailing service@livit.ch if you have lost your key and include your address.

In some cases, it may only be necessary to replace the key, in others, the entire locking system. This is why the costs involved can differ. Please contact your liability insurance provider to discuss who will be liable for any associated costs.

Residents do indeed often store objects in stairwells or by their front doors, such as shoes, pushchairs or toys. However, all of these items really belong inside the apartment. This is due to the safety rules set out in the Swiss fire protection regulations. Under these regulations, it has to be possible to use stairwells as emergency exits and escape routes. They consequently have be kept clear and safe and must not be used for any purposes other than to access the apartments. Please notify us using the contact form or by emailing service@livit.ch if there are items being stored in the stairwell of your property.

It is only permitted to move very heavy objects into a rental property subject to prior approval. The maximum permitted weight is 200 kg/m2. Please contact your Livit advisor to discuss this before making any purchases. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Tip: Please consider taking out an insurance policy to protect against any damage, caused by water, for example, if you have a fish tank.

Small animals like hamsters can be kept without prior permission, provided the number of animals is not excessive. If you would like to keep any other pets (cats, rabbits, dogs, fish, parrots, reptiles, etc.), you will first have to obtain permission. Please contact your Livit advisor to discuss this. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch

You will need to obtain permission to fit any of these kinds of appliances. To do so, please get in touch with the relevant contact person for your property. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Changes to a rented property, such as removing a wall or installing a washing machine or dishwasher, as well as painting the walls, can only be made subject to prior approval. Please contact your Livit advisor to discuss these things. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Under tenancy law, tenants are required to repair minor defects themselves if performing the repair or replacing the item does not require any special equipment or expertise. These minor repairs include, for example:

• Replacing kitchen and bathroom accessories (e.g. baking trays, refrigerator accessories such as egg trays, kitchen extractor fan filters, toothbrush holders, shower curtain rails, toilet seats and lids etc.) – please ask your Livit advisor for the makes and item numbers
• Unblocking drains, if possible with simple actions
• Tightening loose screws on sockets
• Replacing light bulbs (bathroom, kitchen)
• Cleaning window shutters and the balcony or patio, provided this is not dangerous if there is no railing
• Greasing hinges

In the event of more serious damage, please contact us using the contact form or by emailing service@livit.ch. Please note the corresponding provisions in your rental agreement.