Frequently asked questions

You can find more information and the contact form for your application on the E-mobility at home page. 

Please notify us of any damage caused by damp immediately using the contact form or by emailing service@livit.ch and include your address.

Please contact us with your request for a new laundry card using the contact form or by emailing service@livit.ch and include the address of your property.

Residents do indeed often store objects in stairwells or by their front doors, such as shoes, pushchairs or toys. However, all of these items really belong inside the apartment. This is due to the safety rules set out in the Swiss fire protection regulations. Under these regulations, it has to be possible to use stairwells as emergency exits and escape routes. They consequently have be kept clear and safe and must not be used for any purposes other than to access the apartments. Please notify us using the contact form or by emailing service@livit.ch if there are items being stored in the stairwell of your property.

It is only permitted to move very heavy objects into a rental property subject to prior approval. The maximum permitted weight is 200 kg/m2. Please contact your Livit advisor to discuss this before making any purchases. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Tip: Please consider taking out an insurance policy to protect against any damage, caused by water, for example, if you have a fish tank.

Small animals like hamsters can be kept without prior permission, provided the number of animals is not excessive. If you would like to keep any other pets (cats, rabbits, dogs, fish, parrots, reptiles, etc.), you will first have to obtain permission. Please contact your Livit advisor to discuss this. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch

You will need to obtain permission to fit any of these kinds of appliances. To do so, please get in touch with the relevant contact person for your property. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Changes to a rented property, such as removing a wall or installing a washing machine or dishwasher, as well as painting the walls, can only be made subject to prior approval. Please contact your Livit advisor to discuss these things. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.