Frequently asked questions

After you moved in, we will have emailed you the property handover checklist. The items on the checklist are intended as guidance for reporting any defects. If you identify any other defects in the property, please report them to us within 14 days by directly responding to this email.

Emergencies are damage caused by natural events, damage to the interior or exterior of a building that could be dangerous, criminal activities, damage to pipes that involves leaks and interruptions to your electricity, gas, water and heating supply. In these cases, you can contact us outside office hours and at the weekend using the emergency hotline number displayed in the entrance area.

Termination dates and notification periods for terminating a tenancy are defined separately for every tenancy. The dates and periods that apply to your tenancy are set out in your tenancy agreement.

In general, there are no restrictions on accommodation that an owner can provide in their residential property. Furnished rooms and apartments are particularly good as a temporary solution. For unfurnished properties, you should contact your local migration authority beforehand. They will also be able to help you with placing people seeking shelter.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons. This will ensure that Switzerland can provide sufficient emergency and asylum accommodation for refugees.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. If you ask to be reimbursed for such accommodation (by the person seeking protection themselves or by an official body or aid organisation), an informal rental agreement must be drawn up in accordance with Art. 262 of the Swiss Code of Obligations (OR) (subletting). In this specific case, a written subletting agreement specifying the duration and any reimbursement made must be drawn up between the parties involved – the main tenant, guest and landlord.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website, so that a subletting agreement can be drawn up. You can download this form, fill it in and return it to us. We’ll do the rest for you.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. Guests may be accommodated in a rented apartment free of charge for a limited period of time in accordance with Art. 305 ff. of the Swiss Code of Obligations (OR). Please contact us if you are interested in providing accommodation for refugees.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website. This must be signed by the landlord and tenant. You can download this form, fill it in and return it to us.

Please note that we, as a property management company, cannot dispose of rental income as we choose, and that this is a decision that is made by the property owners.

Private accommodation is essentially provided on a voluntary basis, so remuneration is not granted. Please contact your cantonal authorities to discuss specific cases or for any queries.

Under tenancy law, you are required to grant access to your property for the purpose of viewings by prospective new tenants. We will contact you to arrange a single or multiple dates for viewings. When doing so, we will also ask for your permission to pass on your phone number and, where relevant, email address to prospective new tenants to request a viewing.

Please send us a written, signed notice of termination of tenancy within the relevant termination notice period for your rental agreement. The date that will be decisive for compliance with the notice period will be the date on which we receive the notice of termination, not the date it was posted.