Frequently asked questions

After you moved in, we will have emailed you the property handover checklist. The items on the checklist are intended as guidance for reporting any defects. If you identify any other defects in the property, please report them to us within 14 days by directly responding to this email.

Emergencies are damage caused by natural events, damage to the interior or exterior of a building that could be dangerous, criminal activities, damage to pipes that involves leaks and interruptions to your electricity, gas, water and heating supply. In these cases, you can contact us outside office hours and at the weekend using the emergency hotline number displayed in the entrance area.

In general, there are no restrictions on accommodation that an owner can provide in their residential property. Furnished rooms and apartments are particularly good as a temporary solution. For unfurnished properties, you should contact your local migration authority beforehand. They will also be able to help you with placing people seeking shelter.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons. This will ensure that Switzerland can provide sufficient emergency and asylum accommodation for refugees.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. If you ask to be reimbursed for such accommodation (by the person seeking protection themselves or by an official body or aid organisation), an informal rental agreement must be drawn up in accordance with Art. 262 of the Swiss Code of Obligations (OR) (subletting). In this specific case, a written subletting agreement specifying the duration and any reimbursement made must be drawn up between the parties involved – the main tenant, guest and landlord.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website, so that a subletting agreement can be drawn up. You can download this form, fill it in and return it to us. We’ll do the rest for you.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. Guests may be accommodated in a rented apartment free of charge for a limited period of time in accordance with Art. 305 ff. of the Swiss Code of Obligations (OR). Please contact us if you are interested in providing accommodation for refugees.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website. This must be signed by the landlord and tenant. You can download this form, fill it in and return it to us.

Please note that we, as a property management company, cannot dispose of rental income as we choose, and that this is a decision that is made by the property owners.

Private accommodation is essentially provided on a voluntary basis, so remuneration is not granted. Please contact your cantonal authorities to discuss specific cases or for any queries.

The property/key has to be handed back by 12:00 on the day following the date on which the rental agreement ended. The date and time will be agreed with the current and new tenant.

When handing back the property, it should be in the same condition as it was when initially handed over and should have been cleaned throughout. Any items or objects in the rented property that have been changed (e.g. painted walls) have to be returned to their original condition.

Our checklist contains all of the most important information about cleaning your property before handing it back.

Not every property has its own shelters. The construction and allocation of shelters are regulated by the respective canton. If necessary, the regional civil defence authority for your municipality will allocate residents to shelters and notify them of this. In Switzerland, shelters and bunker facilities are allocated by the applicable regional civil defence authority. If the specific need arises, the locations of these facilities will be announced by your municipality or civil defence authority.

You can notify us of any defects in a new-build property in writing within 14 days of moving in. If you discover any other defects or damage after this period has passed, please always report them to us immediately using the contact form or by emailing service@livit.ch and include your address.