Frequently asked questions

Rent reductions granted because of a defect or damage are governed by Swiss tenancy law. Please note that such claims commence from the date the landlord becomes aware of the defect. Hence, please notify us of any defects and damage without delay using the contact form or by emailing service@livit.ch and include your address.

Damage must be reported immediately after being discovered. This applies in particular to damage caused by natural events (e.g. hail, storms), water damage, mould, etc. The best way of submitting the damage report is by using the contact form or by emailing service@livit.ch.

Please contact us using the contact form or by emailing service@livit.ch. Your repair order will then be allocated to the caretaker or appropriate supplier.

Please notify us using the contact form or by emailing service@livit.ch if you have lost your key and include your address.

In some cases, it may only be necessary to replace the key, in others, the entire locking system. This is why the costs involved can differ. Please contact your liability insurance provider to discuss who will be liable for any associated costs.

Under tenancy law, tenants are required to repair minor defects themselves if performing the repair or replacing the item does not require any special equipment or expertise. These minor repairs include, for example:

• Replacing kitchen and bathroom accessories (e.g. baking trays, refrigerator accessories such as egg trays, kitchen extractor fan filters, toothbrush holders, shower curtain rails, toilet seats and lids etc.) – please ask your Livit advisor for the makes and item numbers
• Unblocking drains, if possible with simple actions
• Tightening loose screws on sockets
• Replacing light bulbs (bathroom, kitchen)
• Cleaning window shutters and the balcony or patio, provided this is not dangerous if there is no railing
• Greasing hinges

In the event of more serious damage, please contact us using the contact form or by emailing service@livit.ch. Please note the corresponding provisions in your rental agreement.