Frequently asked questions

This is usually because your consumption (water, waste water, heating and warm water) has gone up relative to the previous billing period. Increases in heating costs and service charges (oil prices, service subscription fee increases, cold winters etc.) can also lead to higher bills.

If you would like to increase your payments on account because of the current energy situation, please write to us at service@livit.ch. If you have already thought about the amount by which you would like to increase your payments, you are welcome to let us know what figure you have in mind.

If your heating and water consumption is metered, meaning you pay for them depending on how much you use, the ancillary costs of identical flats can differ a lot depending on user behaviour. Please also note that your neighbour may be paying a different amount on account each month, which is why their final ancillary cost balance (debit or credit) may differ.

Your moving-in and moving-out date will always be taken into account in your ancillary cost statement. You will only ever be charged for the actual number of months you rented your property. The relevant billing period will be shown in the header of your ancillary cost statement right next to your property’s ID or name. 

You can notify us of any defects in a new-build property in writing within 14 days of moving in. If you discover any other defects or damage after this period has passed, please always report them to us immediately using the contact form or by emailing service@livit.ch and include your address.

Rent reductions granted because of a defect or damage are governed by Swiss tenancy law. Please note that such claims commence from the date the landlord becomes aware of the defect. Hence, please notify us of any defects and damage without delay using the contact form or by emailing service@livit.ch and include your address.

Damage must be reported immediately after being discovered. This applies in particular to damage caused by natural events (e.g. hail, storms), water damage, mould, etc. The best way of submitting the damage report is by using the contact form or by emailing service@livit.ch.

Please contact us using the contact form or by emailing service@livit.ch. Your repair order will then be allocated to the caretaker or appropriate supplier.

Please notify us using the contact form or by emailing service@livit.ch if you have lost your key and include your address.

In some cases, it may only be necessary to replace the key, in others, the entire locking system. This is why the costs involved can differ. Please contact your liability insurance provider to discuss who will be liable for any associated costs.

Your bank details are shown on the last page of your ancillary cost statement. Please check them and notify us of any changes using the contact form or by emailing service@livit.ch.