Frequently asked questions

Termination dates and notification periods for terminating a tenancy are defined separately for every tenancy. The dates and periods that apply to your tenancy are set out in your tenancy agreement.

The deposit will only be repaid once all of the costs incurred during the tenancy have been paid in full.

The repayment will only be delayed if there are still questions about certain costs or if they have not yet been paid. These costs usually apply to repairs for damage identified when the property is handed back or to an open ancillary cost bill.

The deposit is normally a maximum of three months’ rent. A deposit gives the landlord security in case a tenant doesn't pay their rent, ancillary costs or cause damage to the rental property.

Any costs for repairing damage or replacing parts are recorded in the property handover checklist and may be deducted from the deposit. Other reasons could be outstanding rent payments or additional ancillary costs that have not yet been paid.

Under tenancy law, you are required to grant access to your property for the purpose of viewings by prospective new tenants. We will contact you to arrange a single or multiple dates for viewings. When doing so, we will also ask for your permission to pass on your phone number and, where relevant, email address to prospective new tenants to request a viewing.

Please send us a written, signed notice of termination of tenancy within the relevant termination notice period for your rental agreement. The date that will be decisive for compliance with the notice period will be the date on which we receive the notice of termination, not the date it was posted.

All lettings are generally publicly advertised. If one of your friends or acquaintances is interested in the tenancy, you can recommend them to us as a new tenant. We will then review their application as usual.

Yes, it is possible to terminate your tenancy outside the agreed notice periods if you are able to find an acceptable and solvent new tenant and the new rental agreement has been signed by both parties (Livit and new tenant).

Replacing an older household appliance (oven, refrigerator, dishwasher, washing machine etc.) may initially appear the right solution for energy consumption. However, when the resources required to manufacture the appliances are taken into account, replacing an appliance that is still functional is usually not worthwhile. 

If a household appliance breaks down, we weigh up whether repairs make sense in the long term or if replacing the appliance is more appropriate. The nature of the defect, environmental and economic factors and the cost of purchasing a new appliance are taken into account in making this decision.  

Incidentally, you’ll find useful energy-saving tips on our website. After all, you can also save energy with appliances that are a little older. 

In principle, it is possible to connect a plug-in solar panel system inside a balcony (on the wall or inside the railings). The building envelope must not be damaged in the process. 

We are happy to clarify with owners whether and under which conditions a plug-in solar panel system is desired or permitted on the outside of balconies on the property, and get back to you.

With regard to plug-in solar panel systems, please always note the following: As a tenant, you yourself are responsible and liable for the system's installation, correct operation, maintenance, dismantling and any reconstruction of its original condition. You are also fully responsible for additional costs incurred by the plug-in solar panel system.