Frequently asked questions

In general, there are no restrictions on accommodation that an owner can provide in their residential property. Furnished rooms and apartments are particularly good as a temporary solution. For unfurnished properties, you should contact your local migration authority beforehand. They will also be able to help you with placing people seeking shelter.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons. This will ensure that Switzerland can provide sufficient emergency and asylum accommodation for refugees.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. If you ask to be reimbursed for such accommodation (by the person seeking protection themselves or by an official body or aid organisation), an informal rental agreement must be drawn up in accordance with Art. 262 of the Swiss Code of Obligations (OR) (subletting). In this specific case, a written subletting agreement specifying the duration and any reimbursement made must be drawn up between the parties involved – the main tenant, guest and landlord.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website, so that a subletting agreement can be drawn up. You can download this form, fill it in and return it to us. We’ll do the rest for you.

The intake of refugees is being coordinated by the Swiss federal government in conjunction with the cantons.

However, private individuals can also register entire homes or spare rooms with the authorities as private accommodation for refugees. Guests may be accommodated in a rented apartment free of charge for a limited period of time in accordance with Art. 305 ff. of the Swiss Code of Obligations (OR). Please contact us if you are interested in providing accommodation for refugees.

Once the key points have been set out, the Swiss Real Estate Association (Schweizerische Verband der Immobilienwirtschaft, SVIT) will issue interested parties with the relevant form via its website. This must be signed by the landlord and tenant. You can download this form, fill it in and return it to us.

Please note that we, as a property management company, cannot dispose of rental income as we choose, and that this is a decision that is made by the property owners.

Private accommodation is essentially provided on a voluntary basis, so remuneration is not granted. Please contact your cantonal authorities to discuss specific cases or for any queries.

The property/key has to be handed back by 12:00 on the day following the date on which the rental agreement ended. The date and time will be agreed with the current and new tenant.

When handing back the property, it should be in the same condition as it was when initially handed over and should have been cleaned throughout. Any items or objects in the rented property that have been changed (e.g. painted walls) have to be returned to their original condition.

Our checklist contains all of the most important information about cleaning your property before handing it back.

Replacing an older household appliance (oven, refrigerator, dishwasher, washing machine etc.) may initially appear the right solution for energy consumption. However, when the resources required to manufacture the appliances are taken into account, replacing an appliance that is still functional is usually not worthwhile. 

If a household appliance breaks down, we weigh up whether repairs make sense in the long term or if replacing the appliance is more appropriate. The nature of the defect, environmental and economic factors and the cost of purchasing a new appliance are taken into account in making this decision.  

Incidentally, you’ll find useful energy-saving tips on our website. After all, you can also save energy with appliances that are a little older. 

In principle, it is possible to connect a plug-in solar panel system inside a balcony (on the wall or inside the railings). The building envelope must not be damaged in the process. 

We are happy to clarify with owners whether and under which conditions a plug-in solar panel system is desired or permitted on the outside of balconies on the property, and get back to you.

With regard to plug-in solar panel systems, please always note the following: As a tenant, you yourself are responsible and liable for the system's installation, correct operation, maintenance, dismantling and any reconstruction of its original condition. You are also fully responsible for additional costs incurred by the plug-in solar panel system.

Due to rising energy prices, we are expecting a significant increase in ancillary costs. A conclusive estimate of anticipated ancillary costs is not currently possible as price trends for gas and oil remain volatile. 

Please note that your monthly payment on account is not based on current costs. Higher energy prices therefore do not impact your payments on account, and only affect the annual billing of actual ancillary costs.

We are monitoring current developments with regard to energy supply and evaluating various energy-saving options. These may be established depending on the location and condition of the specific property and in consultation with the owners. No specific decisions have yet been made in this regard at present.