Frequently asked questions

If you have taken out your own TV/Internet contract with a (local) provider, you need to contact Livit Ltd. and ask to cancel your cable TV connection fees and to have the connection sealed off. If you do not specifically ask to cancel this service and if the cable connection is not sealed off, you will be charged a basic connection fee that will be included in your ancillary costs.

Please note that, when you move out, you will be liable for the costs of removing the seal from the cable TV connection again, which will be necessary in order to allow the next tenant to use it. 
Would you like your cable TV connection to be sealed off? Please write to us using the contact form or by emailing service@livit.ch.

If your ancillary cost statement shows that you are in credit, the credit amount will be paid out within 14 days of the expiry of the 30-day appeal period. If the account details shown on your ancillary cost statement (bottom of last page) are no longer current, please send us your new account details using the contact form or by emailing service@livit.ch.

We will be happy to provide you with a detailed breakdown of your ancillary cost statement, including all documents and receipts, on site at the Livit location responsible for your property. Please contact us at service@livit.ch to arrange an appointment for your visit.