Frequently asked questions

If your heating and water consumption is metered, meaning you pay for them depending on how much you use, the ancillary costs of identical flats can differ a lot depending on user behaviour. Please also note that your neighbour may be paying a different amount on account each month, which is why their final ancillary cost balance (debit or credit) may differ.

Your moving-in and moving-out date will always be taken into account in your ancillary cost statement. You will only ever be charged for the actual number of months you rented your property. The relevant billing period will be shown in the header of your ancillary cost statement right next to your property’s ID or name. 

Your bank details are shown on the last page of your ancillary cost statement. Please check them and notify us of any changes using the contact form or by emailing service@livit.ch.

If you have taken out your own TV/Internet contract with a (local) provider, you need to contact Livit Ltd. and ask to cancel your cable TV connection fees and to have the connection sealed off. If you do not specifically ask to cancel this service and if the cable connection is not sealed off, you will be charged a basic connection fee that will be included in your ancillary costs.

Please note that, when you move out, you will be liable for the costs of removing the seal from the cable TV connection again, which will be necessary in order to allow the next tenant to use it. 
Would you like your cable TV connection to be sealed off? Please write to us using the contact form or by emailing service@livit.ch.

If your ancillary cost statement shows that you are in credit, the credit amount will be paid out within 14 days of the expiry of the 30-day appeal period. If the account details shown on your ancillary cost statement (bottom of last page) are no longer current, please send us your new account details using the contact form or by emailing service@livit.ch.

We will be happy to provide you with a detailed breakdown of your ancillary cost statement, including all documents and receipts, on site at the Livit location responsible for your property. Please contact us at service@livit.ch to arrange an appointment for your visit.