Frequently asked questions

In the past, the TV cable connection fee used to be included in the ancillary costs. These days, this fee is often included in tenants’ phone contracts. Please let us know if your TV cable connection fee is included in your phone contract to avoid being charged twice.

The purpose of the house rules is to keep the property safe, clean and tidy and to make sure residents are considerate towards each other. For these reasons, it is important that everyone observes the house rules out of respect for one another.

When a number of people live close together, it is very important for people to be considerate and tolerant towards each other. The first thing to do is always to talk directly to your neighbour. You could, for example, ask them to turn down their music.

If talking to them doesn't produce a change, please notify us of your concerns in writing. In that case, we will work to achieve a mutually acceptable solution.

Properties always have to be returned to their original condition before being handed back. Any holes in the walls have to be professionally filled when you are moving out. As soon as the new tenants have been selected, you can discuss with them whether they would like the walls to be repainted in the original colour. If so, the walls have to be professionally repainted.

Yes, definitely! When moving to a new district, you have to notify your current local authority that you are moving out of the district. You can de-register from your local authority at your local residents registration office. The same applies for registering at your new local residents registration office. You will have 14 days to de-register and register. Please contact your local authority for information on the documents you will need to de-register and register.

By the way: you will still have to register your new address at your local residents registration office even if you are not moving to a different district.

The costs involved differ from case to case. Once a property has been handed back, it will be checked against the moving-in report. If there are any broken parts or appliances, the cost for replacing them may be deducted from your deposit if they fall under the minor repairs tenants are required to perform themselves. You may also be charged for any reductions in value.

We recommend getting a parking permit for public parking spaces. However, depending on the region, it may also be possible to apply for parking permits and for parking spaces to be blocked on your moving-in day at your local authority or cantonal police station. By the way: most removals companies will take care of arranging parking spaces or getting parking permits for areas where parking is not normally allowed.

The most effective way to prevent damage caused by damp is to regularly ventilate  your property. However, there are a few things to bear in mind when doing this, because constantly opening tilt windows, for example, can be counterproductive. Please take a look here for tips on properly ventilating a property. 

During business hours, from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm, please contact your property manager in the event of an emergency. Outside business hours, please contact us using the emergency hotline number. All of the contact details are displayed in the entrance area of your property.

All available parking spaces are listed on our website. Found a parking space and would like to apply for it? If so, simply complete the online form. We will then review your application as quickly as possible.