Frequently asked questions

Properties always have to be returned to their original condition before being handed back. Any holes in the walls have to be professionally filled when you are moving out. As soon as the new tenants have been selected, you can discuss with them whether they would like the walls to be repainted in the original colour. If so, the walls have to be professionally repainted.

Yes, definitely! When moving to a new district, you have to notify your current local authority that you are moving out of the district. You can de-register from your local authority at your local residents registration office. The same applies for registering at your new local residents registration office. You will have 14 days to de-register and register. Please contact your local authority for information on the documents you will need to de-register and register.

By the way: you will still have to register your new address at your local residents registration office even if you are not moving to a different district.

The costs involved differ from case to case. Once a property has been handed back, it will be checked against the moving-in report. If there are any broken parts or appliances, the cost for replacing them may be deducted from your deposit if they fall under the minor repairs tenants are required to perform themselves. You may also be charged for any reductions in value.

We recommend getting a parking permit for public parking spaces. However, depending on the region, it may also be possible to apply for parking permits and for parking spaces to be blocked on your moving-in day at your local authority or cantonal police station. By the way: most removals companies will take care of arranging parking spaces or getting parking permits for areas where parking is not normally allowed.

Replacing an older household appliance (oven, refrigerator, dishwasher, washing machine etc.) may initially appear the right solution for energy consumption. However, when the resources required to manufacture the appliances are taken into account, replacing an appliance that is still functional is usually not worthwhile. 

If a household appliance breaks down, we weigh up whether repairs make sense in the long term or if replacing the appliance is more appropriate. The nature of the defect, environmental and economic factors and the cost of purchasing a new appliance are taken into account in making this decision.  

Incidentally, you’ll find useful energy-saving tips on our website. After all, you can also save energy with appliances that are a little older. 

In principle, it is possible to connect a plug-in solar panel system inside a balcony (on the wall or inside the railings). The building envelope must not be damaged in the process. 

We are happy to clarify with owners whether and under which conditions a plug-in solar panel system is desired or permitted on the outside of balconies on the property, and get back to you.

With regard to plug-in solar panel systems, please always note the following: As a tenant, you yourself are responsible and liable for the system's installation, correct operation, maintenance, dismantling and any reconstruction of its original condition. You are also fully responsible for additional costs incurred by the plug-in solar panel system.

Due to rising energy prices, we are expecting a significant increase in ancillary costs. A conclusive estimate of anticipated ancillary costs is not currently possible as price trends for gas and oil remain volatile. 

Please note that your monthly payment on account is not based on current costs. Higher energy prices therefore do not impact your payments on account, and only affect the annual billing of actual ancillary costs.

We are monitoring current developments with regard to energy supply and evaluating various energy-saving options. These may be established depending on the location and condition of the specific property and in consultation with the owners. No specific decisions have yet been made in this regard at present. 

In general, living costs consist of rent, ancillary costs (heating, hot water, property maintenance etc.) and private living costs (private electricity, Internet etc.). Energy costs are not part of the monthly rent, but are billed as part of the ancillary costs, i.e. energy price rises are reflected in your bill for ancillary costs, but not in your rent. For your electricity, you have a direct contract with your local electricity provider. As private living costs, these are separate from your rent and ancillary costs. 

We recommend monitoring the current situation and increasing your payments on account or building up reserves where possible. Should you wish to increase your payments on account, this is possible in principle. We are happy to help you estimate the anticipated additional cost. We have provided information on this which is being updated accordingly in light of the current situation.

We recommend monitoring the current situation and increasing your payments on account or building up reserves where possible. Should you wish to increase your payments on account, we can help you estimate the anticipated additional cost. We have provided information on this which is being updated accordingly in light of the current situation.