Frequently asked questions

We do not currently offer waiting lists, however we would be happy for you to regularly check the properties we have available and hope you’ll find your dream property very soon.

To apply for a property with us, we will simply ask you to complete an online application form. Completing this form normally does not require uploading any additional documents. However, if you are moving from another country to Switzerland, we will need a copy of your residence permit or, if you don’t have one yet, a copy of your passport.

Thanks to our digital re-letting process, there is no longer any need to provide a debt enforcement register extract because we automatically perform a credit check when we receive an application for a property. We will only ask you to provide a debt enforcement register extract if the credit check fails. Since we need the extract to be current, it should be no older than two to three months.

Yes. Always apply for your dream property, regardless of your circumstances. Due to the fact that debt recovery can be the result of a multitude of factors, we will always review such cases with due care.

We will need a copy of your residence permit or, if you don’t have one yet, a copy of your passport. If you are applying for a property through our digital application form, you will then be asked to upload the corresponding documents.

Yes. Always apply for your dream property, regardless of your circumstances. Please note the following: students only qualify for a tenancy if they are in receipt of an income or if they have a rent guarantor who is domiciled in Switzerland. Don’t hesitate to contact us for help with finding accommodation.

Tip: Have you looked into the student halls that the ETH and other universities provide for their students?

It is very important to us that you will feel at home in your new rental property, and viewing a property is the best way to get a good sense of its interior, location and surrounding area.

The property/key has to be handed back by 12:00 on the day following the date on which the rental agreement ended. The date and time will be agreed with the current and new tenant.

When handing back the property, it should be in the same condition as it was when initially handed over and should have been cleaned throughout. Any items or objects in the rented property that have been changed (e.g. painted walls) have to be returned to their original condition.

Our checklist contains all of the most important information about cleaning your property before handing it back.

Replacing an older household appliance (oven, refrigerator, dishwasher, washing machine etc.) may initially appear the right solution for energy consumption. However, when the resources required to manufacture the appliances are taken into account, replacing an appliance that is still functional is usually not worthwhile. 

If a household appliance breaks down, we weigh up whether repairs make sense in the long term or if replacing the appliance is more appropriate. The nature of the defect, environmental and economic factors and the cost of purchasing a new appliance are taken into account in making this decision.  

Incidentally, you’ll find useful energy-saving tips on our website. After all, you can also save energy with appliances that are a little older. 

In principle, it is possible to connect a plug-in solar panel system inside a balcony (on the wall or inside the railings). The building envelope must not be damaged in the process. 

We are happy to clarify with owners whether and under which conditions a plug-in solar panel system is desired or permitted on the outside of balconies on the property, and get back to you.

With regard to plug-in solar panel systems, please always note the following: As a tenant, you yourself are responsible and liable for the system's installation, correct operation, maintenance, dismantling and any reconstruction of its original condition. You are also fully responsible for additional costs incurred by the plug-in solar panel system.