Frequently asked questions

To prevent any shortages, it’s crucial that we reduce our energy consumption. We have put together a range of tips on saving energy and eco-friendly living that include specific recommendations on a range of topics.

With a photovoltaic system, it makes sense to use as much solar power from the roof as possible and therefore reduce how much electricity you take from the national grid. The generation of electricity from the roof usually peaks in the middle of the day, but it also depends on the time of year and the weather conditions. More solar power can be generated on a sunny day, while on a cloudy, rainy day the amount is less. That means it’s best to use household appliances at lunchtime (approx. between 10 am and 3 pm), especially when it’s sunny.
 

Conventional photovoltaic systems switch themselves off when they’re disconnected from the grid and therefore can’t produce any more energy. That is also the case for the systems we operate. In the event of a power outage, the supply is therefore not guaranteed.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.

The contractually agreed rent includes ancillary payments paid on account. Our property managers strive to calculate this amount as accurately as possible based on previous ancillary cost statements and experience. However, your actual consumption and actual cost will only become apparent once the annual ancillary cost statement is drawn up. If your consumption is higher than that covered by the payments on account that you have already made, you will be billed for the difference. If, on the other hand, it is lower, you will be given a credit note. 

The prorated service charges are the general costs for services such as maintaining the property, seasonal expenses such as snow removal, garden maintenance, fees for rubbish, water and waste water, as well as shared electricity costs for the lighting in the stairwell and laundry room. These costs are distributed proportionally among all tenants according to a key. Please note that this list is not exhaustive. For more information, please refer to your tenancy agreement. 

They include heating and hot water as well as other service charges. For more information, please refer to your tenancy agreement. The ancillary costs do not include extra costs such as privately used electricity, Internet, SERAFE etc. These have to be paid directly to the relevant provider.

We are expecting that the rise in energy prices will lead to a significant increase in ancillary costs. However, we are not able to reliably estimate the amount by which ancillary costs will increase because the price trends for gas and oil are still very volatile. Added to that, rising raw material prices could also have a negative effect on a range of other services, which could also lead to an increase in the service charges for your property and cause your ancillary bills to be increased. In this regard, please bear in mind that your monthly payments on account are not based on current costs. Higher energy prices will therefore not immediately affect your payments on account and will only be evaluated when the annual bill for your actual ancillary costs is drawn up. 

Voluntarily choosing not to use communal infrastructure provided on site, such as lifts, playgrounds, etc. does not exempt tenants from the obligation to pay. In these cases, the principle of solidarity applies.

It is quite normal for prices on the commodity markets and in the service and industrial sectors to fluctuate. This can be due to the weather, price adjustments made by tradespersons, increase in fees and charges, etc.