Frequently asked questions

If you have taken out your own TV/Internet contract with a (local) provider, you need to contact Livit Ltd. and ask to cancel your cable TV connection fees and to have the connection sealed off. If you do not specifically ask to cancel this service and if the cable connection is not sealed off, you will be charged a basic connection fee that will be included in your ancillary costs.

Please note that, when you move out, you will be liable for the costs of removing the seal from the cable TV connection again, which will be necessary in order to allow the next tenant to use it. 
Would you like your cable TV connection to be sealed off? Please write to us using the contact form or by emailing service@livit.ch.

If your ancillary cost statement shows that you are in credit, the credit amount will be paid out within 14 days of the expiry of the 30-day appeal period. If the account details shown on your ancillary cost statement (bottom of last page) are no longer current, please send us your new account details using the contact form or by emailing service@livit.ch.

myLivit is the tenant portal. It enables you to sign your rental agreement digitally, view your contract documents and claims easily, online and at any time and allows you to check the processing status. The range of functions is constantly being expanded.

Once you have been accepted for an apartment, you will receive an e-mail with your login details and a link to the portal. After registering, you can log in via mylivit.ch.

Please note: Not all Livit properties have been released for the tenant portal yet.

It’s quite simple: You will receive a link by e-mail when you request a viewing. If you would like to apply for the apartment, please fill in the online form. Your application will then be reviewed. If you have been accepted, you will receive an e-mail giving you access to the myLivit tenant portal. This will then contain your contract documents. Once you have checked the details of the contract, you can "sign" digitally by simply swiping to the right on the appropriate bar.

We will be happy to provide you with a detailed breakdown of your ancillary cost statement, including all documents and receipts, on site at the Livit location responsible for your property. Please contact us at service@livit.ch to arrange an appointment for your visit. 

Yes. Under the Swiss Code of Obligations, a rental agreement without a signature becomes valid as soon as both parties agree to it. The annex to your rental agreement contains a record of all signatures, which provides all parties with a record of the dates on which different parts of the agreement were signed.

We recommend using myLivit on a smartphone. The easiest way is to save the page as an app on your home screen, which will allow you to use myLivit and all of its features like an app. myLivit also works on laptops, PCs and tablets. myLivit works best when using Chrome as a browser.

If you haven't yet signed your rental agreement, it will be shown to you as soon as you log in. If you have already signed it, you will unfortunately not be able to view the current version of the agreement for technical reasons. Instead, you will have been sent the new agreement(s) by email. We are working on making it possible for you to view them online very soon. Many thanks for your understanding.

You can view the rental agreement on the myLivit tenant portal, where you can agree to the provisions of the contract with the Swipe function and digitally sign it, which will make it legally binding.