Frequently asked questions

Due to rising energy prices, we are expecting a significant increase in ancillary costs. A conclusive estimate of anticipated ancillary costs is not currently possible as price trends for gas and oil remain volatile. 

Please note that your monthly payment on account is not based on current costs. Higher energy prices therefore do not impact your payments on account, and only affect the annual billing of actual ancillary costs.

We are monitoring current developments with regard to energy supply and evaluating various energy-saving options. These may be established depending on the location and condition of the specific property and in consultation with the owners. No specific decisions have yet been made in this regard at present. 

In general, living costs consist of rent, ancillary costs (heating, hot water, property maintenance etc.) and private living costs (private electricity, Internet etc.). Energy costs are not part of the monthly rent, but are billed as part of the ancillary costs, i.e. energy price rises are reflected in your bill for ancillary costs, but not in your rent. For your electricity, you have a direct contract with your local electricity provider. As private living costs, these are separate from your rent and ancillary costs. 

We recommend monitoring the current situation and increasing your payments on account or building up reserves where possible. Should you wish to increase your payments on account, this is possible in principle. We are happy to help you estimate the anticipated additional cost. We have provided information on this which is being updated accordingly in light of the current situation.

We recommend monitoring the current situation and increasing your payments on account or building up reserves where possible. Should you wish to increase your payments on account, we can help you estimate the anticipated additional cost. We have provided information on this which is being updated accordingly in light of the current situation.

Most heating systems are switched on automatically when the outside temperature gets cold or are switched on manually as soon as is necessary. This process is not currently subject to any influence or delay in any way and will happen as it did in previous years. 

We cannot rule out any changes to room temperature at a later stage. We are guided by federal provisions in this regard.

Although we cannot influence rising energy prices, there are different ways we can reduce our energy consumption. This helps us save costs while doing our bit to tackle the lack of energy supply.

We have put together a range of tips on saving energy and eco-friendly living that include specific recommendations on a range of topics.

To prevent any shortages, it’s crucial that we reduce our energy consumption. We have put together a range of tips on saving energy and eco-friendly living that include specific recommendations on a range of topics.

With a photovoltaic system, it makes sense to use as much solar power from the roof as possible and therefore reduce how much electricity you take from the national grid. The generation of electricity from the roof usually peaks in the middle of the day, but it also depends on the time of year and the weather conditions. More solar power can be generated on a sunny day, while on a cloudy, rainy day the amount is less. That means it’s best to use household appliances at lunchtime (approx. between 10 am and 3 pm), especially when it’s sunny.
 

Conventional photovoltaic systems switch themselves off when they’re disconnected from the grid and therefore can’t produce any more energy. That is also the case for the systems we operate. In the event of a power outage, the supply is therefore not guaranteed.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.